Frequently Asked Questions
We are proud to possess more than 50 years of experience in the insurance business, and strive to be the best to serve, with the highest ethics and professionalism.
Auto Insurance is insurance purchased for cars, trucks, motorcycles, and other road vehicles. Its primary use is to provide financial protection against physical damage and/or bodily injury resulting from traffic collisions and against liability that could also arise there from.
This is is called "Endorsement"- the Client or Broker is to contact Victoire Insurance and explain the desired change. This may involve payment of additional premium in certain cases e.g. Insurance for new accessory fitted.
As soon as possible, the client is to call and inform their Broker and immediately call an expert, listed in the motor expert booklet, to come calculate the accident’s risk, then call a towing truck (if needed).
If the car is drivable, it may be taken to the workshop. If repaires are required, the car may be handed over to the garage for repairs and necessary Insurance claim formalities should be prepared. The client is to submit the following documents to the workshop.
The garage will inform the client of the costs to be paid by him/her towards depreciation, extra job done etc. This must be paid to the garage before the repaired car is delivered back to you in cash.
Any area outside Lebanon is covered by an Auto insurance policy called Card Orange, should have a Lebanese License plate. The client can cross any border, third party coverage outside Lebanon includes: Syria, Jordan, Kuwait, Bahrain, UAE, Qatar, Egypt, Libya, Tunisia, Algeria, Morocco.
It is a medical condition/disease that existed before the client obtained health insurance policy, and it is significant, because the insurance companies do not cover such pre-existing conditions, unless risk evaluation is made and approval under certain conditions is provided.
Maternity is covered at least ONE year after the policy holder has been insured at Victoire
After one year of enrollment, Victoire offers Guaranteed Renewability meaning a guarantee of the renewal of a person’s Medical policy without any particular limitation or exclusion and per the standards published, tariffs and conditions.
VICTOIRE is backed-up by first class reinsurers such as: Munich Re, Swiss Re, Hannover Re and NASCO France.
No, the payment has to be the same/ prior to the date of policy issuance.
The following documents are required:
Depending on the coverage, if it is included then the client is to inform their Broker and fill in claim form and provide it to the Claims Department
All Auto insurance policies cover family members.
Yes, the Underwriter will review the person’s file and request a transfer from the previous insurance provider to Victoire; certain documents will be requested from the person to be provided from their previous insurance dealer.
Yes, a new born baby is covered upon birth provided that the policy holder has been insured at Victoire for more than ONE year.